Oteego allows guests to choose between two cancellation policies when booking an apartment
Standard Rate:Florence - The guest can book and have free cancellation up to 14 nights before arrival. Within 14 nights of the date of arrival, the guest will be charged in full. Tel Aviv & Herzliya - The guest can book and have free cancellation up to 30 nights before arrival. Within 30 nights of the date of arrival, the guest will be charged in full.
Non-Refundable:No refund will be granted upon cancellation, regardless of the time of cancellation.
Please Note: The Cleaning Fee will be refunded for any reservation cancellation, regardless of the cancellation policy. Applicable taxes will be retained and remitted.
Oteego also provides a variety of payment options: Credit card payments will incur a 3% fee. PayPal payments will incur a 4.5% fee. Bank Transfer will incur a fee of $15 USD. Cash payment will incur no additional fees.
Security Deposit: A security deposit will be outlined on your offer or directly on the website on the booking page for a specific amount. This will be an amount held (blocked) on your credit card on the day of your check-in. It will be released within 72 hours of your check-out.
Force Majeure: In the case of extenuating circumstances resulting from a disruption beyond the control of the guest to the point where an entire majority of the national or global population is disrupted, our force majeure policy will come into effect.