FAQ

Your arrival

Will someone from Oteego meet me at the apartment?
Either you will be met personally at the apartment or our check-in staff will guide you to a self-check-in, whereby you can let yourself in. If you need a personal check-in that’s fine, just make sure to relate that to Oteego personal prior to your arrival.
Who is my point of contact?
You will receive information after you book with the contact information for your point of content.
What are the basic equipments of a Oteego Apartment?
Our apartments are designed and equipped to provide you with all the basic amenities you would need to live comfortably in the apartment
Do we need to bring ID or passport?
Yes, you should bring government certified picture ID with you at arrival. This can be either a passport or a driving license
Will you need a security deposit?
If applicable this will be outlined prior to you booking with us
What's the security deposit for?
In case of a security deposit, it is held in case there are damages to anything inside the apartment that was caused as a result of you staying there.
Can I extend my stay once I'm in the apartment?
Yes, you can notify your check-in manager and we will do our best to accommodate you
Should I provide my own linen and towels?
We will provide you with fresh linen and towels
Should we wash our sheets before check out?
This is not necessary
Are there any cleaning products in my holiday apartment?
Very basic cleaning products are supplied
Do Oteego apartments have an internet connection?
Yes, all Oteego apartments have internet
How many sets of keys will I get?
You will get one set of keys

Your Stay

Who do I speak to if I experience issues with the apartment?
You can speak directly with your check-in manager, who you will be connected with before your arrival to the apartment
Can I get a price quote without booking?
Yes you can, just contact us through our contact page on the website, call us or send us a direct email. Include your requirements and we’ll give you a price quote
Can I cook in the apartment?
Yes, all of our apartments have cooking facilities
Is it safe?
Yes, our apartments are safe for children and adults.

House Rules

• NO SMOKING
• NO PETS ALLOWED
• NO PARTIES ALLOWED
• TURN OF LIGHTS AND AC/HEATING WHEN OUT OF THE PROPERTY
• RESPECT YOUR NEIGHBOURS BY KEEPING NOISE TO A REASONABLE LEVEL AT ALL TIMES

Arrivals and Departures

At what time can I check-in and check-out?
Check-in is at 14:00 PM. Check-out is at 10:00 AM.
What if I want to have an early check-in or a late check-out?
You can request this directly from your check-in manager. It is dependent on availability.
Can I store my luggage with you if I leave a little later or come earlier than my check-in time?
This can be checked with your check-in manager. It is dependent on availability.
Will someone be there when I leave?
After the check-out time, either the cleaner will be there or the check-in manager or both.
What should I do when I leave?
Your check-in manager will advise, if there are any special requirements, but generally speaking, turn off any electrical or cooking devices and put the keys back were instructed.

Payment

Can I get a receipt for the payment?
Once we receive payment from you, a digital receipt will be sent
Is water, internet and electricity included in the fee?
Yes it is all included, unless a different agreement overrules this standard rule
Can I pay using my credit card?
Yes, you can pay using your credit card
Can I pay using my PayPal account?
Yes, you can pay with PayPal
Can I pay in dollars?
Yes, you can pay in USD $
How much do I pay for cleaning fees?
This is dependent on the apartment you rent with us

Can we help you with anything else?

Call:
FRANCE +39 328 244 6989
Email: scott@oteego.com