Will someone from Oteego meet me at the apartment?
Either you will be met personally at the apartment or our check-in staff will guide you to a self-check-in, whereby you can let yourself in. If you need a personal check-in that’s fine, just make sure to relate that to Oteego personal prior to your arrival.
Who is my point of contact?
You will receive information after you book with the contact information for your point of content.
What are the basic equipments of a Oteego Apartment?
Our apartments are designed and equipped to provide you with all the basic amenities you would need to live comfortably in the apartment
Do we need to bring ID or passport?
Yes, you should bring government certified picture ID with you at arrival. This can be either a passport or a driving license
Will you need a security deposit?
If applicable this will be outlined prior to you booking with us
What's the security deposit for?
In case of a security deposit, it is held in case there are damages to anything inside the apartment that was caused as a result of you staying there.
Can I extend my stay once I'm in the apartment?
Yes, you can notify your check-in manager and we will do our best to accommodate you
Should I provide my own linen and towels?
We will provide you with fresh linen and towels
Should we wash our sheets before check out?
This is not necessary
Are there any cleaning products in my holiday apartment?
Very basic cleaning products are supplied
Do Oteego apartments have an internet connection?
Yes, all Oteego apartments have internet
How many sets of keys will I get?
You will get one set of keys